Replacing a Lost, Stolen, or Damaged Jamaican Passport from Abroad: 2026 PICA Guide

Losing your passport while living abroad or preparing for an upcoming flight to Jamaica can be an overwhelming emergency. Fortunately, the Passport, Immigration and Citizenship Agency (PICA) has modernized its international replacement workflow.

Whether you reside in Brooklyn, South Florida, Toronto, London, or Birmingham, you no longer need to wait months for manual consular pouch shipments. Here is the verified procedure to replace your lost, stolen, or damaged Jamaican passport quickly and securely.

[!NOTE]

Key Takeaways:

- An official Police Incident Report from your overseas police jurisdiction is legally required before PICA will issue a replacement.

- Applications can be lodged through the PICA e-Services Portal (passport.pica.gov.jm) or at Jamaican Consular Missions.

- Turnaround time via express DHL courier ranges from 15 to 20 business days once verified.

1. Immediate Actions: Police Report & Cancellation

As soon as you discover your Jamaican passport is missing or stolen:

1. File a Police Report Immediately:

- Visit your local police precinct in your city (e.g., NYPD, LAPD, Toronto Police, UK Metropolitan Police).

- Report the passport lost or stolen. Request a formal copy of the Police Incident Report or a stamped statement detailing the incident number, date, and your full legal name.

1. Prevent Identity Theft:

- Filing a police report prevents fraudulent use and satisfies PICA's statutory security mandate under the Jamaican Passport Act.

2. Required Document Dossier

Before beginning your online submission, prepare digital scans (300 DPI, color, PDF or high-res JPG):

1. Official Police Report or Incident Reference Receipt.
2. PICA Form of Declaration for Lost/Mutilated Passports:

- A specialized statutory declaration detailing the exact date, location, and circumstances surrounding the loss.

1. Proof of Jamaican Citizenship:

- Original Jamaican Birth Certificate (issued by the Registrar General's Department - RGD) or Jamaican Certificate of Citizenship / Adoption Order.

1. Valid Secondary Photo Identification:

- Overseas Driver's License, US Permanent Resident Card (Green Card), State ID, or Foreign Passport.

1. Two Certified Passport Photographs:

- Strict ICAO specifications: white background, ears visible, neutral expression, no eyeglasses or hats.

1. Marriage Certificate / Divorce Decree (If Applicable):

- Required for married or divorced women whose current legal surname differs from their birth certificate.

3. How to Submit via the PICA e-Services Portal

Step 1: Create an Account

Access the official portal at passport.pica.gov.jm. Register your verified personal email and set up two-factor authentication (2FA).

Step 2: Select Replacement Category

Select "Replacement of Lost / Stolen / Damaged Passport". Enter your previous passport number (if known) or your Jamaican Taxpayer Registration Number (TRN).

Step 3: Complete Personal & Emergency Contacts

Fill out your biographical details exactly as they appear on your Jamaican birth certificate. Provide two emergency contact individuals—one living in Jamaica and one in your current country of residence.

Step 4: Upload Documents & Photo Verification

Upload your high-resolution document scans and digital passport portrait. PICA's automated facial compliance engine will immediately validate your photo dimensions and background lighting.

Step 5: Pay Government & Courier Fees

Pay the statutory replacement fee via credit card:

• Adult Replacement (10-Year): $160 USD / £135 GBP / $200 CAD
• Child Replacement (5-Year): $110 USD / £95 GBP / $140 CAD
• DHL Express Tracked Delivery: Approx. $25 - $35 USD

4. Consular & In-Person Submission Alternative

If you prefer in-person processing, you may book an appointment at the nearest Jamaican mission:

• United States: Embassy of Jamaica (Washington, D.C.), Consulates General in New York and Miami.
• United Kingdom: High Commission of Jamaica (London).
• Canada: High Commission of Jamaica (Ottawa), Consulate General in Toronto.

5. Tracking & Delivery

Once approved, PICA produces the secure biometric passport at its central production facility on Constant Spring Road in Kingston. It is dispatched via DHL Express International Tracked Courier straight to your overseas doorstep. A signature is required upon delivery.